Loyalty and VIP programme: how points and levels work
Loyalty programmes reward regular play with points, levels and perks. The details — how many levels, what each offers, how points are earned — are set by the operator and change over time; its own loyalty page is the source. Here we explain how such programmes usually work and which terms matter. Figures are an illustrative example, not a Kabaler term.
Points and levels
Points are usually earned per amount wagered, and games may earn at different rates, much like contribution in bonus terms. Levels unlock as points accumulate, and many programmes review your level every month or quarter, so a level can drop if you play less. For example, 1 point per 10 wagered on slots and per 50 on table games.
What rewards usually look like
- Points exchanged for bonus money — often with a wagering requirement.
- Level rewards — free spins, cashback or reloads on reaching a level.
- Higher limits or faster handling — at upper levels, by the operator's discretion.
- Personal contact — an account manager at the top tiers.
Each reward is a promotion in its own right, with the usual clauses: wagering, maximum bet, time limit and cap. A reward with a 10x requirement on 30 means 300 more in bets.
Points that expire
Many programmes let points expire after a period without play. Check the expiry rule before saving points for a larger reward.
Keeping loyalty in proportion
Levels are designed to encourage more play, and level reviews add pressure to keep a status. An account manager's job includes keeping you active. If you notice you are playing to reach or keep a level, that is a signal to step back. You can ask to be excluded from VIP contact and promotions at any time. See the responsible gambling page.
How to decline or cancel this offer
Loyalty points usually accumulate automatically, but rewards are typically claimed by you; you can simply not convert them. If an offer is already active and you want out, ask support in writing to remove it before you place another bet, and ask what happens to the deposit and to any winnings. Removing a bonus normally removes winnings made with it, so decide before you play, not halfway through.